Dear reader, I would rather you try my method without worry. So here is a short letter on refunds and cancelling, with every number exact.
Summary
- Each book purchase: 15 days for all your money back, no questions.
- Cancel the membership in its 7 free days and you are charged nothing.
- Refunds usually show in your bank in 5–10 business days.
- Unsubscribing is not cancelling; cancel at consumer.hotmart.com.
My 15-day promise
How long is the book guarantee?
15 days from purchase. Ask inside them and you receive all your money back, with no questions. Each purchase counts its own 15 days.
Requesting a refund
What do I do to request a refund?
You have three options. Use the refund link in the Hotmart email from your purchase. Or open the purchase after signing in at consumer.hotmart.com. Or write to [email protected] and include the email you bought with.
Where the money goes
How long until I see the refund?
The money returns to the same card or PayPal account. Banks usually need 5–10 business days to show it.
Seven days, free
What happens if I cancel during the free week?
You owe nothing. Cancel within the 7 free days and there is no charge.
The first membership payment
Does the guarantee also apply to the membership?
To the first payment, yes. The 15-day money-back guarantee applies to your first membership payment.
How to cancel
How do I cancel, and what happens next?
Sign in at consumer.hotmart.com, open the membership, choose payment settings, then cancel subscription. You may also write to [email protected] for help.
Your letters continue until the end of the month you have paid. No further charges follow.
A forgotten cancellation
I forgot to cancel, or a charge looks wrong. What then?
Send me a note within 15 days of that charge, and I will look at it. Please note: looking is not the same as an automatic refund.
Unsubscribing
Does unsubscribing from the letters cancel my payments?
No, it stops the letters only. Payments stop when you cancel at consumer.hotmart.com.
Beyond the window
Can I write after the 15 days have passed?
Yes, please do if something is wrong. The guarantee window is closed by then, so I cannot promise money back.
Where to write
Which address should I use for refunds?
Please use [email protected]. Add the email from your purchase, so I can find it.
With calm regards, Elsa
If a number here is unclear, write to [email protected]. You will get the exact answer.